Difficult Conversations

Difficult Conversations PDF
Author: Bruce Patton
Publisher: Penguin UK
ISBN: 0241992478
Size: 69.14 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 352
View: 3365

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We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Difficult Conversations

Difficult Conversations PDF
Author: Douglas F. Stone
Publisher: Penguin
ISBN: 9780140288520
Size: 61.71 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 250
View: 3511

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Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Difficult Conversations

Difficult Conversations PDF
Author: Douglas Stone
Publisher: Viking Press
ISBN: 9780670883394
Size: 74.85 MB
Format: PDF, Docs
Category : Family & Relationships
Languages : en
Pages : 250
View: 7504

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Helps readers work gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process. 60,000 first printing. Tour.

21 Difficult Conversations

21 Difficult Conversations PDF
Author: Dr Latha Vijaybaskar
Publisher: Independently Published
ISBN: 9781794149403
Size: 59.92 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 184
View: 7773

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What conversations do you find difficult? The answer might be different for each of us, but let's face it. We've all experienced difficult conversations. And what is a difficult conversation? If the conversation is emotional, high stakes, or challenging for at least one of the people involved, then it is difficult. Some are planned, and we dread the path, while some are spontaneous and catch us by surprise. You might be the initiator of a difficult conversation or the receiver. In her book, Dr. Latha Vijaybaskar helps you navigate 21 such difficult conversations. From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers. The most exciting part of the book is the "'exactly what to say'" section, weaving together the conceptual and the anecdotal with the practical and commonsensical. You'll learn to: 1. Live fully and not skirt around the perimeter of relationships. 2. Talk your differences and not avoid relationships because of a few small errors. 3. Say no and not feel bad, say sorry and smile, speak from the heart and be respected. 4. Connect with customers, colleagues, and friends at a far deeper level. Let's change the conversation!

Difficult Conversations In Medicine

Difficult Conversations in Medicine PDF
Author: Elisabeth Macdonald
Publisher: Oxford University Press, USA
ISBN: 9780198527749
Size: 26.64 MB
Format: PDF, ePub, Mobi
Category : Medical
Languages : en
Pages : 231
View: 7005

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This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.

Difficult Conversations

Difficult Conversations PDF
Author: Anni K. Reinking
Publisher: Rowman & Littlefield
ISBN: 1475845863
Size: 66.24 MB
Format: PDF, ePub, Mobi
Category : Education
Languages : en
Pages : 122
View: 3556

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This is a great resource for teachers and administrators to communicate more effectively.

Effective Difficult Conversations

Effective Difficult Conversations PDF
Author: Catherine B. Soehner
Publisher: American Library Association
ISBN: 0838915264
Size: 45.94 MB
Format: PDF, Kindle
Category : Language Arts & Disciplines
Languages : en
Pages : 128
View: 6335

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Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Difficult Conversations In A Week

Difficult Conversations In A Week PDF
Author: Martin Manser
Publisher: Hachette UK
ISBN: 147180111X
Size: 26.49 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 128
View: 1753

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Difficult conversations just got easier How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent. Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success: - Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity. - Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue. - Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue. - Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone. - Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy. - Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

Donna Payne S Pocket Guide To Having Difficult Conversations About Lgbt Discrimination

Donna Payne   S Pocket Guide To  Having Difficult Conversations About Lgbt Discrimination PDF
Author: Donna Payne
Publisher: Xlibris Corporation
ISBN: 1479729752
Size: 44.15 MB
Format: PDF, ePub
Category : Family & Relationships
Languages : en
Pages : 30
View: 2771

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BIOGRAPHY Donna R. Payne As one of the Human Rights Campaign's key representatives, Payne works closely with Civil Rights organizations and leaders and with a number of organizations across the country to increase visibility of the lesbian, gay, bisexual and transgender community within the religious and people of color communities. She has lead HRCs work on HRCs Historically Black Colleges and Universities Program in supporting LGBT students on their campus and addressing concerns with HBCU administrators. Donna is a noted speaker in the LGBT community and has written articles nationwide on being an LGBT Civil Rights African American lesbian. She is a founding board member of the National Black Justice Coalition - a civil rights organization dedicated to empowering Black lesbian, gay, bisexual, and transgender people. Donna has received many awards for her transformational organizing work without regard for race, sexual orientation, gender identity or age. In 2009, she received the Capitol Pride Hero award in Washington, DC and was nominated by The Root.com as one of 100 established black Americans who are making exceptional contributions in their professions and communities. In 2011, she received the Rosa Parks Award for her coalition building skills with Civil Rights groups and Historically Black Colleges and Universities (HBCUs). In 2012, she received the National Action Networks Woman of Excellence Award from Rev. Al Sharpton and was named one of the Top Twenty Black LGBT Movers and Shakers. Payne is an activist who is originally from Memphis, TN. She graduated from the University of Tennessee, Knoxville in 1986 with a degree in Political Science. She has served the political community by working with the Young Democrats in Washington, DC, the Political Congress of Black Women and on Congressional campaigns in the south. She volunteered with the Clinton administration during its national health care reform efforts at the White House. Ms Payne is also a member of the Metropolitan Community Church of Washington, DC and resides in Maryland.

The Complete Idiot S Guide To Difficult Conversations

The Complete Idiot s Guide to Difficult Conversations PDF
Author: Gretchen Hirsch
Publisher: Penguin
ISBN: 144062612X
Size: 55.34 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 336
View: 6378

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How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. -The only book on the market covering difficult conversations in both the workplace and one's personal life -Can be read cover to cover or used as a quick reference guide -Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University