Difficult Conversations

Difficult Conversations PDF
Author: Bruce Patton
Publisher: Penguin UK
ISBN: 0241992478
Size: 49.54 MB
Format: PDF, ePub
Category : Business & Economics
Languages : en
Pages : 352
View: 1183

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We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Difficult Conversations

Difficult Conversations PDF
Author: Douglas F. Stone
Publisher: Penguin
ISBN: 9780140288520
Size: 31.42 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 250
View: 7344

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Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Difficult Conversations

Difficult Conversations PDF
Author: Douglas Stone
Publisher: Viking Press
ISBN: 9780670883394
Size: 25.88 MB
Format: PDF, Kindle
Category : Family & Relationships
Languages : en
Pages : 250
View: 3879

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Helps readers work gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process. 60,000 first printing. Tour.

Difficult Conversations By Douglas Stone Bruce Patton And Sheila Heen Summary

Difficult Conversations by Douglas Stone  Bruce Patton  and Sheila Heen  Summary  PDF
Author: QuickRead
Publisher: QuickRead.com
ISBN:
Size: 71.29 MB
Format: PDF, Mobi
Category : Study Aids
Languages : en
Pages :
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Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations.

Difficult Conversations

Difficult Conversations PDF
Author: Anne Dickson
Publisher: Piatkus
ISBN: 9780749926755
Size: 73.76 MB
Format: PDF, Mobi
Category : Self-Help
Languages : en
Pages : 256
View: 3396

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Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a row? How do you correct or criticise a colleague without generating repercussions that you'll regret? How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong disagreement? How do you handle conflict? Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation. You'll discover how to:·communicate directly and honestly - without damaging your relationships· keep to your point - without backing down or getting into a fight· initiate a discussion - without encountering resistance or attack· offer criticism - without antagonising the other person· manage your anxiety - and develop genuine confidence in your authority· and much, much more.

Difficult Conversations In Medicine

Difficult Conversations in Medicine PDF
Author: Elisabeth Macdonald
Publisher: Oxford University Press, USA
ISBN: 9780198527749
Size: 72.93 MB
Format: PDF, ePub
Category : Medical
Languages : en
Pages : 231
View: 299

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This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.

Difficult Conversations Hbr 20 Minute Manager Series

Difficult Conversations  HBR 20 Minute Manager Series  PDF
Author: Harvard Business Review
Publisher: Harvard Business Review Press
ISBN: 1633690792
Size: 76.78 MB
Format: PDF, Docs
Category : Business & Economics
Languages : en
Pages : 128
View: 3562

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You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Difficult Conversations

Difficult Conversations PDF
Author: Anni K. Reinking
Publisher: Rowman & Littlefield
ISBN: 1475845863
Size: 21.35 MB
Format: PDF, Kindle
Category : Education
Languages : en
Pages : 122
View: 3603

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This is a great resource for teachers and administrators to communicate more effectively.

Difficult Conversations

Difficult Conversations PDF
Author: Katie Day
Publisher: Alban Books
ISBN: 9781566992398
Size: 22.97 MB
Format: PDF, ePub, Docs
Category : Religion
Languages : en
Pages : 96
View: 3489

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Effective Difficult Conversations

Effective Difficult Conversations PDF
Author: Catherine Soehner
Publisher: American Library Association
ISBN: 0838915272
Size: 46.27 MB
Format: PDF, ePub, Mobi
Category : Language Arts & Disciplines
Languages : en
Pages : 128
View: 871

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In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.