Author: Pattie Gibson
Publisher: Cengage Learning
ISBN: 0840064241
Size: 32.56 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 224
View: 4152

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Introduce your students to the exemplary customer service skills that are essential in all types of organizations today with the powerful, practical and engaging presentation in Gibson's THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This text demonstrates how effective customer service techniques can help your students and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Author Pattie Gibson focuses on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters in this edition highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential in today's social media. Students also gain new insights into establishing their own effective customer service habits. This edition emphasizes the importance of effective global communication and collaboration techniques with a wide range of real customer-focused activities and actual business cases. The new, optional CourseMate website for this edition reinforces concepts with interactive learning tools, including a complete eBook, videos and the unique Engagement Tracker for monitoring student outcomes. Help your students develop the customer service skills essential for professionals in all areas of business today with THE WORLD OF CUSTOMER SERVICE, 3rd Edition. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Author: Pattie Odgers
Publisher: South-Western Pub
ISBN: 9780538726689
Size: 14.61 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 208
View: 5421

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With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Author: James Jeff Kober
Publisher:
ISBN: 9780615265773
Size: 60.10 MB
Format: PDF
Category : Customer services
Languages : en
Pages : 151
View: 4739

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A celebration of great business practices that can be applied to any service organization.

Author: Odgers
Publisher:
ISBN: 9781428806818
Size: 60.39 MB
Format: PDF, ePub
Category : Business & Economics
Languages : en
Pages : 67
View: 1517

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Author: James Jeff Kober
Publisher:
ISBN: 9781628903768
Size: 16.78 MB
Format: PDF, ePub, Mobi
Category : Customer services
Languages : en
Pages : 194
View: 1438

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A celebration of great business practices that can be applied to any service organization.

Author: David L. Elwood, Ph.D.
Publisher: AuthorHouse
ISBN: 1491844434
Size: 52.58 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 212
View: 3869

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In the Two Factor Theory of Customer Service, author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Customer service is not a casual, do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise; it is inescapable and it is inextricably tied to profits. Elwood uses easy to follow ideas that open the door to fresh, persuasive perceptions of the fundamental dimensions of customer service events: accessible, emotional, temporal, informational, solutional, aptitudinal, and relational. The essence of Elwood’s message is that the more clearly and deeply one understands customer service events, the more effective he or she will become at delivering customer service straight to the customer. And, as powerful, empirical research findings have shown, delivery of Superior Customer Service goes hand in hand with superior profits. The Two Factor Theory of Customer Service will delight everyone looking for a systematic approach to understanding and classifying the seemingly unending differences found in published examples of Superior Customer Service, and it will brighten the pathway for each provider seeking to increase profits. Without question, you ARE in the customer service business --- the only question is whether you are doing it well. Want a ‘quick read’ at the airport terminal that’ll entertain more than transform? Two Factor Theory of Customer Service isn’t it! Elwood skips the clichés while delivering a perfect balance of theory and immediate application that will change how you see your customers, and more importantly how your customers will see you (again and again and again...). Jay Martinson, Ph.D. Chair, Communications Department, Olivet Nazarene University

Author: Jonathan Johnson
Publisher:
ISBN: 9781798959138
Size: 16.39 MB
Format: PDF, Kindle
Category :
Languages : en
Pages : 61
View: 979

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"Welcome to the Jungle!" dives into the importance of relationships in the world of customer service. Choosing to work in customer service is not about you alone. It is important to maintain healthy relationships in order to thrive and excel within that culture. You will experience thought-provoking content intended to stimulate your thinking in how to be a better server, co-worker and overall a better you.

Author: Peter Murley
Publisher: Gower Publishing, Ltd.
ISBN: 9780566076886
Size: 76.89 MB
Format: PDF, ePub
Category : Business & Economics
Languages : en
Pages : 611
View: 6773

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This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current best practice in all aspects of customer service management, making this a valuable addition to the renowned Gower Handbook series.

Author: Emmanuel Danstan Chinunda
Publisher: Xlibris Corporation
ISBN: 1493138294
Size: 50.62 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 198
View: 6217

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Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can revolutionise business on the African continent. The book uses proverbs and wise sayings to captivate the reader into action. The book captures both the African and Western experience to position the reader as a global player in the world of customer service. The book is a change agent and provides a platform how customer service can transform the African continent. The uniqueness of the book is that it uses both Western and African proverbs to help the reader to gain insight into the African culture. It stresses, motivates and inspires the reader to bring revolution to his or her world of service. You will surely bring transformation to your world after mastering the mysteries buried in this book. Its concepts are simple and easy to follow and drive you into business success.

Author: The Disney Institute
Publisher:
ISBN:
Size: 65.86 MB
Format: PDF, Docs
Category : Business & Economics
Languages : en
Pages : 208
View: 6457

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Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of exceptional customer service.